American Airways has the worst shopper service of all Airways I've Employed in my 63 yrs. My spouse’s anniversary earrings ended up stolen outside of her suitcase on June 20, 2013 and Purchaser service has REFUSED to Speak to us back right after reporting the thief the working day it occurred.
I just boarded flight 2578 from lax to SJC and sat down then was lectured to about the place I put my bag inside the overhead. It had been an embarrassing minute for me and I frankly did in no way appreciate this flight attendant’s very loud and arrogant Perspective.
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I planned to have a moment to connect with out the excellent customer service Connie Sanders inside your Dallas Business gave my wife And that i in an extremely tense circumstance. Connie went above and further than to ensure we have been taken care of and her amount of notice to restoring our hassle loaded day was remarkable, she single handedly restored my faith within your Business and she or he deserves congratulations for your work that she does.
I tried to make reservations for a close-by resort as a result of your Airline Accommodations services just to learn that there have been no vacant rooms available. I had been still left to join the remainder of the displaced passengers to sleep within the airport terminal with a cot using a blanket and pillow. I am appalled that in the twenty first Century, I needed to experience this volume of humiliation.
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Make sure you Notice, [American Airways does reserve the right to request birth records for passengers under the age of two a long time].
Future, we would want to reassure you that we value all comments. We happily share compliments with the employees who gain them. Please rest assured that we are devoted to answering every single criticism we obtain, along with a representative from our Section can get back again for you immediately.
We have already been frequent flyer prospects for over 30 years, and on the list of attractions for us to continue using your services will be the benefits you offer you to us and The nice service We now have normally had in numerous journeys with AA. On Jan 29 2015, I called AA en Español to create arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant lady Ana Maria helped me with all the paper perform and I did purchase all the additional bills with my City Credit Card foe my husband and myself and Ana Maria informed me that I will obtain affirmation on my e mail, and gave me over the cellphone our two locator data. Well, nowadays After i referred to as again since we did not get the knowledge on my electronic mail, we ended up educated to our surprise that only my husband had reservation and there was nothing at all on document for myself!
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We not long ago returned from Hayden CO. They have been begging for volunteers to surrender their seats. We had been instructed we'd get $seven-hundred.00 Each individual and hotel vouchers if we gave up our seats. We straight away volunteered. We were being explained to to wait for everybody to board the airplane And they might look after navigate to these guys the vouchers.
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