hardly ever ever acquired this sort of very poor service and a firm that just doesn’t care about there paying consumers
Walberg changed my seats.I feel the staff inUS air is extremely rude and I don’t want to vacation any more
Ps I also mailed a criticism to AA by using their wed web site and made an effort to resolve this concern and I never bought a reaction. Just another fictitious video game offered you by American
My husband And that i just lately took a trip for the Virgin Islands and returned on three/11/13. Our Flight home on American Eagle flight 4891 was delayed for choose-off from St Thomas to San Juan. We have been designed to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in Ny after a two hour layover. We ended up reassured in St. Thomas that we would make our connection and that the aircraft would await the connecting travellers. After we arrived in San Juan we discovered our flight experienced already taken off. In attempting to solve this we were being scolded for going to the Improper counter (We were being despatched by an American Eagle staff into the American ticket counter). Incredibly even though, Despite the fact that we experienced committed that “fake pas,†he was capable to print a Jet Blue ticket from his American terminal! Luckily we ended up last but not least on our approach to our vacation spot – JFK in New York. Once we asked about our baggage the American agent in San Juan wasn’t absolutely sure what to inform us. He mentioned they'd likely missed the flight to JFK also but to examine whenever we arrived there. As we envisioned, our baggage did not comply with us to Ny so we submitted a claim and ended up sent on our way back to Lisbon, CT 3 several hours away from New York. Another morning, on 3/11/thirteen, we identified as American Airlines about our bags Which’s where the runaround commenced. We had been originally instructed that our bags Must have designed it to JFK that early morning but they might not convey to.
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a direct flight which must have been 6.5 hrs. We boarded about thirty min late, only to hear from your captain that we ended up continue to waiting for gasoline and continue to did not have affirmation concerning when, but that it could consider a minimum of twenty min to refuel. Eventually immediately after 1 hour around the aircraft, we experienced refueled, only to hear that an armrest was broken and we had been looking ahead to a repair service. We had been to the plan for one.5 hrs, ahead of take-off. WHY, would you board travellers on that lengthy of the flight Just before refueling, Specifically not obtaining an ETA for the gasoline?
january 26 my son flew non cease from st. louis to laguardia airport The big apple. He arrived, his baggage didn’t. He described within the airport that his bag didn't occur off the plane. The Woman at the booth checked the claim ticket. The bag experienced not left St. Louis. She gave him a locator range and explained to him they would be making contact with him before long. They could not come across it so they despatched him a variety to complete of his possessions during the bag. He sent it in.
Dependant on this expertise I am able to only conclude this apply appears to become organization as typical for American Airlines, In particular immediately after witnessing symptoms about not getting rid of cots from selected regions. How can a corporation justify acquiring over 50 adults rest on cots within an plane terminal? This need to be a concern for the fireplace Marshals!
I did not have any luggage to examine! Why does AA Consumer Service go on to lie about explanations the flight was overbooked? The ticket agent instructed me the flight was overbooked.
After this interaction, I´ve made an effort to cancel our flight (not surprisingly I didn´t want to fly During this aircraft anymore), though the attendant company brusquely warned us that In the event the airplane was repaired, our luggage would go with the plane! Regardless if I questioned For additional of three moments to get my baggage. Soon after +/- three hrs, even with a whole lot of men and women worried and fearful the airplane left toward Miami. As Absolutely everyone from the plane missing the relationship that would take place at 21: 30h, AA informed us that we might be reallocated in the subsequent and last flight on the day, at midnight. Specified the lack of Area we experience in the main flight (from São Paulo), we experienced managed to e book the seat twenty, which there aren't any chair before us, so a little more Room for the legs. Which fell down as a result of these issues with the hold off. Arriving on the airport, they built us operate (the male of AA arrived in somewhat auto and explained to Absolutely everyone Hurry up Guys, hurry up) to your airplane. Whenever we arrived in the doorway the manager told us that we would have to go independent in the airplane Which we missing the chair 20. She informed us that she needed to individual Other individuals people to to Permit an Grownup with a youngster. Funny no?? What does she wished?? My 6 yrs outdated boy flying by yourself??? I just said which i desired to fly alongside one another, it absolutely was our past day of family vacation. I even take being accommodated on the subsequent flight, she just stated, no you will fly During this a person, and once more I listened to, your luggage will go on this flight. My son recognized what visit the website was mentioned and begin to cry due to the fact he didn´t wished to be separated from among us.
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Talking having an American Airlines agent is often a challenge. Did you go throughout the same problem or was you knowledge superior that a lot of. Share your views with us.
I spent two several hours as well as a half at AA counter and didn't have the choice as I are told or to loose my ticket and go home
There’s nothing like possessing AA personnel acquire about gate 46 terminal d on Sunday, November 3. Is this their breakroom? Six men for an hour And that i see that numerous are “chiefs†around the uniform patch. I’m so glad I compensated to listen to Felix and Guerillmo yell and giggle for one hour